School of Professional Programs: Programs

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Advancing Knowledge
KCA University graduates bring to the market key management, financial management and Information Technology skills that are a heritage of the university's commitment to continuously identify, develop and offer market relevant, market driven curriculum as a means of providing solutions to the community of Kenya and the region. Our various programs are offered at the impressive main campus along Thika road, the universitys town campus and KCA Kisumu.



Talent Seeking
Our success in competing for talent with other top-ranking universities is a mark of our world class standing. In turn, our faculty members enable us to create innovative programs for our world-class students. Furthermore, the University has staff and students from East and Central Africa, and the staff involved in research collaborate with peers all over the world. Come explore as we invite you to visit us at any time in person or through this site and explore the life of our University.

Additional Academic Programs

 

Front Office Administration

 

 

Course Description
This course introduces the roles and functions of the front office and aims to improve the learner’s understanding of reservation and check-in systems and procedures, basic legal issues affecting business operations, managerial issues related to the recruitment, selection and retention of staff along with a range of customer relations systems and procedures used by the front office staff.

Learning Outcomes

  • Professionally manage front office/ desk

  • Understand and execute the purpose of front desk/ office

  • Understand dynamics of customer service and develop confidence to handle customer complaints

  • Interpret, analyze and communicate guest information, guest data, complaints, request for service and other lodging situations for reporting to management.

  • Understand impact of the front desk/office on an organization’s operations

  • Demonstrate front office technical and supervision techniques

  • Demonstrate professional customer relations technical skills, supervisory techniques and management skills

 

Career Choices

  • Guest Relations Officers(GRO’s),

  • Switchboard Operators,

  •  Reservation agents,

  • Receptionists and Front desk staff. 

 

Target

The course is designed for those who will ultimately seek positions as Front Office Administrators and it provides learners with the knowledge necessary for the effective management and administration of the front office and related resources. It is particularly suitable for Form IV leavers, working staff and any other interested persons who meet the minimum entry requirement.

 

Duration

9 months  (3semesters, 3hrs/ lesson)

 

 

Qualification

Certificate: C-

Diploma: C plain

 

Fees

32,000 per trimester